Account and Order Information
No email address is required to create a VPNGrow account; a username and password are sufficient. This service processes usernames, password verification data and account status to authenticate users, maintain sessions and provide subscriptions. Avoid including unnecessary personal details in your username. If you voluntarily share an email address or other information in a support ticket, it will be used only to handle that request and is not required for registration.
Order records include the selected plan, payment status, transaction identifier, data usage and refund processing history. They are used to activate services, verify payments, calculate charges and resolve disputes. Support ticket content is used to answer questions and follow up on technical issues. When submitting screenshots, hide passwords, login credentials and subscription links.
No-Logs Policy and Service Data
VPNGrow follows a no-logs policy. It does not record which websites users visit through subscription routes or store browsing content, web addresses or the content of communications. It does not create connection logs linking accounts to destinations or retain connection history that could reconstruct an individual's browsing activity.
While the service is running, temporary session data needed to maintain a connection is processed. It is not kept as connection history after the session ends. Account data usage totals are used to calculate allowances and do not include destinations. Troubleshooting uses necessary service status and aggregated information; users' browsing activity is not kept as a diagnostic record.
Website Analytics and Local Storage
Website analytics help us understand page visits, referral sources and completed actions, improve content and troubleshoot page issues. These analytics relate to the marketing website and user panel interactions, not browsing activity through subscription routes. Analytics requests may include visit times, page paths, referral sources and browser information. Passwords, subscription credentials and support ticket content must not be sent to analytics systems.
Cookies and local storage are used for necessary session states, login credentials, language preferences and interface choices. Information saved locally by your browser may be read on a later visit. You can restrict cookies, sign out of your account or clear site data in your browser settings. After clearing data, you may need to sign in again, and some preferences may reset. Sign out after using a shared device.
Third-Party Payments and Information Disclosure
VPNGrow supports Alipay / WeChat Pay / USDT. Payments are processed by third-party payment services or the relevant transaction network, and their handling of information is governed by their own policies. This service matches orders using transaction identifiers and payment results; users are not asked to submit payment account passwords in support tickets.
This service processes or discloses relevant information only as needed to fulfill orders, handle refunds, provide essential technical support or comply with applicable legal requirements, and limits the information involved. Third-party payment pages are not covered by this policy; check the page and order details before paying. USDT transactions may create public on-chain records that VPNGrow cannot control or delete.
Data Retention and Deletion Requests
Account information is retained for as long as needed to provide the service. Order and refund information is retained for the periods required for account reconciliation, dispute resolution and applicable legal obligations. Analytics and troubleshooting data are kept only for as long as needed for their purposes, then deleted or aggregated. No long-term personal profiles unrelated to these purposes are created.
Sign in to the user panel and use the support ticket portal to request access to, correction of or deletion of account-related information. This service will verify account ownership and explain what can be handled. Deletion may make subscriptions and past orders unavailable in your account; records that must be retained by law will be restricted to their required purposes. Deletion is not a refund. For refunds, see the Terms of Service.
Policy Updates and Privacy Requests
VPNGrow may update this policy to reflect service processes and applicable requirements. The latest version and its updated month will be published at the top of this page. Significant changes to the purposes or scope of data processing will be announced on the website or user panel. Where separate consent is required, a policy update does not replace that authorization.
If you have questions about data handling, submit a privacy request through a user panel support ticket and identify the account and matter involved. Do not submit passwords or complete subscription links. This service will respond after verification. If records must be retained or third-party records cannot be deleted, the reasons and limitations will be explained.