Help Center

No email address is required—just a username and password. Choose a username you can easily recognize, set a unique password for VPNGrow, and store it securely in a trusted password manager. After signing in, check which account is shown in the dashboard before viewing plans and subscriptions, so you don’t mix up orders from different accounts. If you need help, describe the issue in a dashboard support ticket. Never send your password or full subscription link. Since account creation doesn’t use an email address, keep your login details safe. If you can’t sign in, check the available options on the login page rather than assuming you can recover access by email.

Sign in to the user dashboard and check your current subscription and usage. Then open the subscription or configuration management page in your client, select the VPNGrow entry, and update it. Menu names vary by platform; make sure you update the subscription configuration, not just refresh the route selection screen. If the update fails, check that your local network can reach the dashboard and that you haven’t copied any extra spaces or incomplete text. Once the update succeeds, reopen the route list and confirm that the correct configuration is in use. If nothing changes, note the client’s error message and submit a support ticket. Don’t post your subscription URL in a public forum.

There’s no limit on the number of devices that can be connected at the same time, so you don’t need a different plan just because you add a device. VPNGrow supports Windows / macOS / iOS / Android / Linux. Get the relevant client from the dashboard, then use your current account’s subscription configuration. Clients are available after sign-in on all platforms except iOS; the iOS download link is available based on the active plan shown in the dashboard. After adding a device, check that the configuration imported successfully and the connection works. Unlimited devices doesn’t mean unlimited data: usage on every device counts toward your current subscription. Keep shared network capacity in mind when multiple household devices stream or download at once.

Your subscription link contains access credentials. Protect it like a password: don’t share it publicly or include it in public screenshots, shared cloud notes, or discussion posts. If you think it has been exposed, first check whether the dashboard offers a subscription reset option. If so, follow the instructions and import the updated configuration into your client. If you can’t find the option, explain the situation in a support ticket and ask for help. Changing your login password and updating your subscription credentials are separate actions; don’t assume changing the password invalidates an old link. When sharing troubleshooting materials, hide the full link and any sensitive account or payment details.

Temporarily disable the proxy and make sure the device can connect to the internet on its own. Then sign in to the dashboard and check your subscription and usage. In the client, confirm that the subscription imported successfully and that you selected a valid configuration. Grant VPN or network extension permissions when prompted by your operating system. Once you’ve checked these, select a route and reconnect, then test the service you want to use rather than relying on the client’s connection indicator alone. If other proxy or network-routing tools are running on the device, stop any that might conflict and repeat the checks. If it still fails, include the error message, operating system, and client name in a support ticket so the issue can be investigated.

If your browser works, that only confirms that the browser’s requests are connected; it doesn’t mean every app is using the same network route. First check whether the client only handles browser traffic or the system proxy, and whether the app follows the system proxy settings. Then check whether the app is set to connect directly by a split-tunneling rule. If the client offers a VPN or tunnel mode for your operating system, enable it as directed and grant any required permissions. Fully close the app, then reopen it. Access issues can also stem from the service’s account region, subscription permissions, or risk controls—not just the network route.

Sleep mode, network changes, and system power-saving settings can all interrupt an existing connection. Before reconnecting, make sure the new local network is working. Then disconnect and reconnect in the client. If a mobile device frequently stops working in the background, check its background activity and battery settings, and allow the client to run as needed. Don’t change system permissions for every app at once. On public Wi-Fi, complete any network sign-in first, then start the proxy. If the issue only occurs on a particular network, note the network types before and after switching and record any error messages. This can help distinguish local network restrictions from system routing or route issues.

Open a support ticket from the user dashboard. Describe what you were trying to do, what happened, and whether you had updated the configuration or changed networks beforehand. Include your operating system, client name, selected region, and route type. Say whether all websites are affected or just one service. Error screenshots and relevant logs you’ve checked are more useful than simply saying the connection failed. Before sending, hide your password, full subscription link, access credentials, and sensitive payment details. Remove the same information from logs if it appears there. Add updates about the same issue to the original ticket whenever possible to keep the troubleshooting history together.

Pause background downloads, cloud syncing, and other high-bandwidth tasks, then check whether regular web pages are also slow on the same device. If only one video service is affected, try lowering the playback quality and reloading to rule out content-source or app-cache issues. If several services are affected, try other routes in the same region and compare loading and playback. When switching, keep the service and local network the same so you can tell which change made a difference. Peak-hour performance depends on your local network, the cross-border route, and the destination service. A route type alone doesn’t guarantee a particular result. If the issue persists, note the time and route name in a support ticket.

These labels describe how a route is set up; they don’t guarantee a particular result every time. IEPL can be an option if cross-border connection stability is a priority. Relay routes connect to an exit through an intermediate path, while direct routes depend more on the actual path between your local network and the exit. Start by identifying the region required by your target service, then compare app loading, sustained use, and performance after switching. Don’t judge by the route name alone. VPNGrow covers 120+ countries / 240+ routes; the options available to you are shown in your current subscription list. When switching regions, also consider the third-party service’s account-region and verification requirements. Avoid changing your sign-in location frequently just to compare routes.

Connected means the client has established a network connection; it doesn’t mean a third-party service has granted access. AI tools and streaming services may also check your account region, content licensing, payment status, detected exit location, and their own risk controls. First confirm that regular web pages load, then check the specific error from the service to distinguish network timeouts from region notices or account-permission issues. If you see a region-related notice, you can test a suitable region while following the service’s rules. A network subscription doesn’t include third-party memberships, and a route that worked before isn’t guaranteed to keep working.

Not exactly. If a page hasn’t started loading, check DNS resolution, split-tunneling rules, and your local network. If a video starts but keeps buffering, look at background traffic, playback quality, and sustained transfer performance. For a developer-tool request timeout, determine whether the delay occurs during connection setup or while the service is processing the request. Keep the target service the same as you reconnect, try another route in the same region, and switch local networks to see what changes the result. Don’t judge whether an entire subscription is suitable based on a single speed reading. When submitting a ticket, describe the specific symptoms and steps you’ve already tried to avoid repeating checks.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data add-ons: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Add-on data is valid until used and never expires. If you use the service regularly and prefer to manage usage month by month, compare the monthly data allowances. If you use it less often, consider the add-ons’ no-expiration feature. Choose based on your video streaming, file transfers, and device usage. Unlimited devices doesn’t mean unlimited data. See the Plans page for full pricing. Choose a plan and check your account status in the user dashboard.

Monthly plan data resets each month on the day your plan starts. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check your subscription status and reset schedule in the dashboard; don’t calculate it based on calendar months or treat your client’s local usage counter as a billing record. Before upgrading, review the change details shown in the dashboard and continue only if they look right. If anything is unclear, ask through a support ticket instead of repeatedly placing orders. Data add-ons are valid until used and never expire, so they follow a different usage model from monthly plans. Check the relevant order and dashboard records for account-specific billing details.

VPNGrow supports Alipay / WeChat Pay / USDT. Open the payment page through the order flow in the user dashboard, check the selected plan and on-page instructions, then complete the payment. If your subscription status hasn’t changed afterward, check the order in your order list, make sure you’re viewing the right account, and try refreshing the dashboard. Don’t pay again just because the page hasn’t updated. If the payment record and order status don’t match, submit a support ticket with the relevant order ID, payment method, and a receipt with sensitive details hidden. Never share your account password with strangers or post full payment details publicly.

VPNGrow offers a 60-day money-back guarantee. To request a refund, sign in to the user dashboard and clearly state your request in a support ticket. Include the order ID and plan name so the relevant order can be found. If you’re also having connection issues, you can describe them for troubleshooting, but make sure your refund request is explicit. See the Terms of Service for the refund policy. The handling and next steps for your account will be confirmed through the ticket. Don’t submit requests in public channels or send your password or full subscription link. No specific processing time is stated on this page; check the original ticket for updates.